FAQs

No, you can order and check out as guest. However, by signing up, you can purchase every time without having to enter details. You will get also get updates on recent launches, offers and discounts.

We apologize, but currently, we do not offer Cash on Delivery (COD) as a payment option. We understand that COD can be a convenient method for some customers, but for various reasons, we have decided not to provide this option at this time. We apologize for any inconvenience this may cause.

However, we do offer several other secure and reliable payment methods that you can choose from during the checkout process. We assure you that our alternative payment options are designed to ensure the security of your transactions and provide a seamless shopping experience.f you have any questions or need assistance with the available payment methods, please feel free to contact our customer support team.

Once your order has been successfully placed and confirmed, you will typically receive a confirmation email or notification. This confirmation serves as an acknowledgment that your order has been received and is being processed.

If you haven't received a confirmation email, here are a few steps you can take:

• Check your spam or junk folder.
• Double-check your email address.
• Contact customer support, if you've checked your spam folder and confirmed your email address is correct, but still haven't received a confirmation email.

For Kemp Jewelry and Fashion Jewelry it takes 2 to 3 working for processing and for Silk Thread Jewelry it takes 4 to 7 working days (It depends on order).

Within India you will receive it in 2 to 7 working days, for rural areas it may get little delay. However, we will try our best to ship through speed services.

Yes, we offer international shipping to select countries. We understand that our customers are located worldwide and we strive to make our products accessible to as many people as possible. During the checkout process, you will be able to select your country from the available options. Please note that international shipping may have certain restrictions, additional fees, and longer delivery times due to customs clearance and local regulations. For more information on international shipping, including the countries we ship to and any associated fees, please refer to our shipping policy or contact our customer support team.

Currently, we do not accept returns or exchanges for orders. We recommend reviewing our product descriptions, specifications, and sizing information carefully before making a purchase to ensure that the item meets your requirements.

Yes, we offer personalized jewelry options for Silk Thread and Kemp Jewelry. We understand that personalized jewelry adds a special touch and allows you to create a unique and meaningful piece that reflects your personal style or holds sentimental value. Create a unique and meaningful piece by opting for personalized jewelry and enjoy a beautiful and personalized accessory that holds special significance to you.

We strive to provide accurate product descriptions and images on our website to help you make an informed decision. However, if you encounter any issues or receive a defective or damaged item, please contact our customer support team immediately. We will work with you to find a suitable alternative solution.

Reach out to the customer support immediately to report the problem. Provide us with your order details, including the order number, and explain that you received the incorrect item.Please share the photos or videos of the incorrect item received. We may provide a prepaid shipping label or guide you on how to return the item at our expense.

Remember to remain patient and polite when communicating with the customer support. Mistakes can happen, and resolving the issue in a respectful manner will help facilitate a smoother resolution process.